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ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services
Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape
Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results
Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring
Location Map Address Inquiry Customer Support
Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak
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Manufacturing | Banking | Finance | Insurance | Telecom | Mobile Services | Education and Publications | Media and Entertainment | Transportation & Logistics | Trading Community | Chemicals & Petrochemicals | Oil, Gas & Energy | Healthcare and Pharmaceuticals | Government & Treasury | Travel and Tourism | Airlines, Shipping & Cargo | Outsourced Operators.

WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Head,
RJ WinSys Team.



RJ WinSys Technologies Pvt Ltd.



WinSys Global Support Model (WGSM)

WinSys Global Support Model (WGSM) below is a classical model.

You tell us

Your office hours & The Hours you want us to support you as follows:

  • 24 x 7 Model
  • 24 x 5 Model
  • 18 x 5 Model
  • 12 x 5 Model

Idea HERE is - Why do you pay for 24x7 when you actually need 18 x 5 model.

WinSys will submit the Global Support Model (WGSM) to you, exactly suiting

  • Your Budget
  • Your Time Zone (Follow the Sun Model)
  • Your Location Coverage (Follow the Sun Model ) as follows:

WinSys Global Support Model

1. Technical Expertise for Oracle Apps eBusiness Application Maintenance & Support

  • Help Desk Support
  • Problem management
  • Related support services

2. Maintenance

  • Routine Health check maintenance
  • 4-8 hours of Database Monitoring
  • Remote DB Management / Monitoring / Administration
  • Application Maintenance and Support
  • Periodic Patch and Fix update

WinSys Offshore Support Team can handle any time zone for you…
We work for you round the clock – to keep your business ON, round the clock.

Global Support Model Service Desk ON Site Delivery Model
IT Offshore Support Landscape IT Help Desk Offshore Delivery Model
Support Services Delivery Model Global Offshore IT Support OnSite-Offshore Delivery Model