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WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Service Delivery Head,
RJ WinSys Team.

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Locations

RJ WinSys Technologies Pvt Ltd.

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WinSys Help Desk Service Model

WinSys provides Help Desk Service Model (HDSM) as follows which are backed up by robust processes, right infrastructure and competent resources (scalable to your needs) at our Offshore Delivery Center.


In this model we position our consultants in the client’s premises who work in continuous interaction with the client’s team for the entire engagement period. These consultants can be managed by the client managers or by our delivery managers.

Applicability of this model

 

  • Onsite delivery is dictated by the Infrastructure requirements
  • Customers want a high degree of control for reasons of confidentiality of the business data
  • Project needs continuous communication due to fluid requirements

WinSys Offshore Delivery Support (WODS)

Integrated Onsite-Offshore Delivery and Support

WinSys Communication Control Model (WCCM)

WinSys Global Support Model (WGSM)

WinSys IT Offshore Support – Landscape

Benefits to you

  • Single Point of Contact
  • Visibility of issues
  • Reduced Cost
  • Increased level of service
  • 24*7, 21*5, 12*5 Options
  • Centralized Service desk.
  • Improved response time
  • Meaningful reporting on performance