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WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Service Delivery Head,
RJ WinSys Team.

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Locations

RJ WinSys Technologies Pvt Ltd.

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IT Help Desk Services Delivery Model (HDSDM)

WinSys has designed a comprehensive, responsive Offshore based IT Help Desk Services Delivery Model (HDSDM) to address the diverse Help Desk Service requirements of our clients.

After the Support period is over, WinSys, executes its “WinSys Transition Methodology” for the effective Knowledge Transfer (KT), Responsibility Transfer (RT) and Operational Transfer (OT) to the client team to ensure that the user community is comfortable taking over the support from WinSys.

WinSys’s Typical Transition Model – differentiation factor from the crowd.

WinSys customizes the solutions based on your needs

  • addressing diverse requirements across your functional and geographical business units.
  • With a combination of teams from our delivery centers in Bangalore, we offer you a tailored solution which addresses your business needs and your financial budgets.

WinSy’s Customized IT Help Desk Service Offerings include -

  • Flexible scope for services
  • Costing on
    • Fixed Price
    • Pure T&M (Time and Material)
    • Managed T&M (Time and Material – with Project Management, defined responsibilities and Ownership)
    • SLA Based
  • Application Ownership
    • Shared resources
    • Owning the service
  • Delivery Model
    • Onsite
    • Offshore
    • Onsite-Offshore

Our Help Delsk Service Delivery Model comprises of the following components-

Service Desk Objectives:

  • Providing a single (informed) point of contact for customers
  • Facilitating the restoration of normal operational service with minimal business impact on the customer within agreed SLA (Service Level Agreement) levels and business priorities.

Global Support Model Service Desk ON Site Delivery Model
IT Offshore Support Landscape IT Help Desk Offshore Delivery Model
Support Services Delivery Model Global Offshore IT Support OnSite-Offshore Delivery Model