WinSkuBi Win CoBi WHeal WATS WinPAY WinCOPS
ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services
Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape
Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results
Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring
Location Map Address Inquiry Customer Support
Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak
Home   |     Resource Library    |   Customer Support
Promise Delivery & Deliver Promise      
Manufacturing | Banking | Finance | Insurance | Telecom | Mobile Services | Education and Publications | Media and Entertainment | Transportation & Logistics | Trading Community | Chemicals & Petrochemicals | Oil, Gas & Energy | Healthcare and Pharmaceuticals | Government & Treasury | Travel and Tourism | Airlines, Shipping & Cargo | Outsourced Operators.

WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Dual-Shore Delivery Head,
RJ WinSys Team.



RJ WinSys Technologies Pvt Ltd.



Integrated Onsite-Offshore Delivery and Support

In this model, the teams are placed both at Onsite and at offshore. While the interaction with the client teams is done by the Onsite team, offshore team is involved in executing the scope.

Applicability of this model


  • Project is complex and for a long term
  • Scope is clearly defined but there exists constraint on time and cost

Our Delivery Methodology typically consists of the following stage gates -

Due-diligence phase: The Objective of this phase is to detail out the scope of systems, understand system architecture, interface contacts, incident history, problem records, understand the CMDB, formulate a more detailed operations plan, form the next level teams and mentor them, formulate the communication plane, document-discuss-negotiate-signoff on the key performance indicators of the engagement and service level agreements.
Ready State phase: After due-diligence comes the next phase of work which includes filling in the gaps in CMDB, reverse due-diligence on knowledge, identify, change and signoff on process gaps, identify improvement areas with an action plan.

Steady State: The team would be ready to execute the scope of work with no assistance from external teams. The action plans would be implemented and plans for continuous improvement would be formulated.