WinSkuBi Win CoBi WHeal WATS WinPAY WinCOPS
ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services
Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape
Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results
Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring
Location Map Address Inquiry Customer Support
Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak
Home   |     Resource Library    |   Customer Support
Promise Delivery & Deliver Promise      
Manufacturing | Banking | Finance | Insurance | Telecom | Mobile Services | Education and Publications | Media and Entertainment | Transportation & Logistics | Trading Community | Chemicals & Petrochemicals | Oil, Gas & Energy | Healthcare and Pharmaceuticals | Government & Treasury | Travel and Tourism | Airlines, Shipping & Cargo | Outsourced Operators.

WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Offshore Delivery Head,
RJ WinSys Team.

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Locations

RJ WinSys Technologies Pvt Ltd.

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WinSys Offshore Delivery Support (WODS)

In Offshore Delivery Support (ODS) Model, the scope of work is executed in our development center as follows:

Client classifies the problems and assigns to WinSys offshore team, with Resolving Priority for each problem. Each problem (ticket) is tracked with a Ticket ID through out the support engagement period.


We have top-class development centers spread across India and China, with the best facilities, multiple communication channels, industry standard infrastructure backed by BCP plans for all locations. We provide a virtual extension of our client’s development facilities, backed with our commitment to 24/7 availability.

Applicability of this model

 

  • Budget Constraints
  • Secure Connectivity from offshore to Client locations is much possible
  • Project Scope is clear and is long-term engagement
  • Reduce infrastructure expense
  • Round the clock availability