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WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Service Delivery Head,
RJ WinSys Team.

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Locations

RJ WinSys Technologies Pvt Ltd.

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Primary Service Desk Functions

  • Receiving calls, first-line customer liaison
  • Recording and tracking incidents and complaints
  • Keeping customers informed on request status and progress
  • Making an initial assessment of requests, attempting to resolve them (first call resolution) or refer them to someone who can
  • Monitoring and escalation procedures relative to the appropriate SLA
  • Identifying problems
  • Closing incidents after confirmation with the customers
  • Coordinating second and third line support