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WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Service Delivery Head,
RJ WinSys Team.

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Locations

RJ WinSys Technologies Pvt Ltd.

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Support Services Delivery Model (SSDM)

WinSys has designed a comprehensive, responsive Offshore based Support Services Delivery Model (SSDM) to address the diverse support requirements of our clients.

After the Support period is over, WinSys, executes its “WinSys Transition Methodology” for the effective Knowledge Transfer (KT), Responsibility Transfer (RT) and Operational Transfer (OT) to the client team to ensure that the user community is comfortable taking over the support from WinSys.

WinSys’s Typical Transition Model – differentiation factor from the crowd.

WinSys customizes the solutions based on your needs

  • Addressing diverse requirements across your functional and geographical business units.
  • With a combination of teams from our delivery centers in Bangalore, we offer you a tailored solution which addresses your business needs and your financial budgets.

WinSy’s Customized Support Service Offerings include -

  • Flexible scope for services
  • Costing on
    • Fixed Price
    • Pure T&M (Time and Material)
    • Managed T&M (Time and Material – with Project Management, defined responsibilities and Ownership)
    • SLA Based
  • Application Ownership
    • Fixed Price
    • Shared resources
    • Owning the service
  • Delivery Model
    • Onsite
    • Offshore
    • Onsite-Offshore