WinSkuBi Win CoBi WHeal WATS WinPAY WinCOPS
ERP Solutions Implementation Solutions Upgrade Solutions Support & Maintenance Solutions Custom Solutions Web Solutions CAE / CAD / CAM Solutions Self Services
Support Services Delivery Model Onsite Delivery and Support Offshore Delivery Support Integrated Onsite-Offshore Delivery Communication Control Model Global Support Model IT Offshore Support Landscape
Focus on Relationships Define Roles Visualize Success We Recommend You Decide Focus on Results
Help Desk Services Delivery Model Primary Service Desk Functions Help Desk Service Model Advantage is Pro-Active Monitoring
Location Map Address Inquiry Customer Support
Vision & Mission Goals Vertical Focus Domain Focus Alliances & Partnerships News & Events Client Speak Employee Speak
Home   |     Resource Library    |   Customer Support
Promise Delivery & Deliver Promise      
Manufacturing | Banking | Finance | Insurance | Telecom | Mobile Services | Education and Publications | Media and Entertainment | Transportation & Logistics | Trading Community | Chemicals & Petrochemicals | Oil, Gas & Energy | Healthcare and Pharmaceuticals | Government & Treasury | Travel and Tourism | Airlines, Shipping & Cargo | Outsourced Operators.

WinSys Benefits to you

Single Point of Contact (SPoC),
Visibility of Issues,
Reduced Cost,
Increased Service Levels,
24x7, 21x5 & 12x5 Options,
Centralized Desk,
Quick Response Time,
Meaningful Intelligent Reports, not just reports,
Pro-active Monitoring, based on Approvals.
Support Service Delivery Head,
RJ WinSys Team.



RJ WinSys Technologies Pvt Ltd.



Support Services Delivery Model (SSDM)

WinSys has designed a comprehensive, responsive Offshore based Support Services Delivery Model (SSDM) to address the diverse support requirements of our clients.

After the Support period is over, WinSys, executes its “WinSys Transition Methodology” for the effective Knowledge Transfer (KT), Responsibility Transfer (RT) and Operational Transfer (OT) to the client team to ensure that the user community is comfortable taking over the support from WinSys.

WinSys’s Typical Transition Model – differentiation factor from the crowd.

WinSys customizes the solutions based on your needs

  • Addressing diverse requirements across your functional and geographical business units.
  • With a combination of teams from our delivery centers in Bangalore, we offer you a tailored solution which addresses your business needs and your financial budgets.

WinSy’s Customized Support Service Offerings include -

  • Flexible scope for services
  • Costing on
    • Fixed Price
    • Pure T&M (Time and Material)
    • Managed T&M (Time and Material – with Project Management, defined responsibilities and Ownership)
    • SLA Based
  • Application Ownership
    • Fixed Price
    • Shared resources
    • Owning the service
  • Delivery Model
    • Onsite
    • Offshore
    • Onsite-Offshore